Privacy Policy

1. Who We Are

Assignments Assist ("we", "us", "our") is an academic support service. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

2. Information We Collect

We collect only the minimum information necessary to provide our service. This may include:

• Your preferred name or nickname (we do not require your legal name)
• Contact details such as a WhatsApp number or email address
• Assignment briefs, subject details, or course information you share with us
• Payment confirmation details (we do not store card numbers or banking details)

We do NOT collect your student ID, institutional login credentials (except temporarily for Full Course Management with your explicit consent), or any government-issued identification.

3. How We Use Your Information

Your information is used solely to deliver the service you have requested. Specifically:

• To respond to your enquiry and understand your assignment requirements
• To deliver completed work and Turnitin reports to you
• To schedule Zoom sessions and send confirmation details
• To manage course portals only when explicitly authorised by you for Full Course Management

We will not use your data for marketing, newsletters, or any other purpose without your explicit consent.

4. Data Retention

All assignment-related data and communications are permanently and securely deleted within 7 days of delivery. For Full Course Management arrangements, all data is deleted immediately upon completion of the course. You may request immediate deletion at any time by contacting us.

5. Third-Party Sharing

We do not sell, rent, share, or transfer your personal information to any third parties under any circumstances. Our tutors and experts are bound by strict confidentiality agreements before they are permitted to access any student data.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. All communications on WhatsApp are end-to-end encrypted. Email communications are treated as confidential.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request immediate and permanent deletion of your data at any time
• Withdraw consent for data processing at any time

To exercise any of these rights, contact us at help@assignmentsassist.com and we will respond within 24 hours.

8. Cookies

Our website may use essential cookies to ensure the website functions correctly. We do not use tracking cookies, advertising cookies, or third-party analytics that identify individual users without consent.

9. Contact

For any privacy-related questions or concerns, contact us at help@assignmentsassist.com or via WhatsApp.